Customer Enquiry Form / Kundenanfrageformular/ Modulo di richiesta del cliente

Pizzaiolo Damiano

Catering Services – Terms & Conditions

These Terms & Conditions apply to all catering services provided under the trading name Pizzaiolo Damiano, operated by Piper Chef GmbH (“we”, “us”, “our”). By accepting a quotation or making a booking, the client (“you”) agrees to these Terms & Conditions.

1. Booking Confirmation

A booking is confirmed only when:

  • We have issued a written quotation;
  • You have accepted the quotation in writing (including email or messaging services); and
  • The required booking deposit has been received.

We reserve the right to decline any booking at our discretion.

2. Deposit & Payment

A non-refundable deposit of 30% of the total quoted amount is required to secure your event date. (50% for Weddings)

Unless otherwise agreed in writing:

  • The remaining balance is due 10 days before the event.
  • Bookings made within 10 days of the event require full payment upon confirmation.
  • Additional charges incurred during the event (such as extra guests, additional food or extended service) will be invoiced after the event and are payable within 10 days.

Late payments may incur interest at 5% per annum above the applicable Swiss statutory rate together with reasonable recovery costs.

3. Guest Numbers

The final confirmed guest count must be provided no later than 14 days before the event.

This number will be used for billing purposes.

If additional guests attend, we will endeavour to cater for them where possible, but cannot guarantee availability. Additional guests will be charged accordingly.

4. Prices

All quotations are valid for 30 days unless otherwise stated.

Quoted prices include only those services specifically listed in the quotation.

Additional requests, menu changes or services requested after acceptance may result in additional charges.

5. Cancellation Policy

If you cancel your booking, the following cancellation charges apply:

  • More than 60 days before the event:
    • Deposit forfeited.
  • Between 30–60 days before the event:
    • 50% of the total booking value payable.
  • Between 14–29 days before the event:
    • 75% of the total booking value payable.
  • Less than 14 days before the event:
    • 100% of the total booking value payable.

Cancellation must be made in writing.

6. Changes to Bookings

Reasonable requests to change menus, timings or guest numbers will be accommodated wherever possible.

Changes requested less than 14 days before the event may not be possible and may incur additional costs.

7. Venue Requirements

The client is responsible for ensuring that the venue provides:

  • Adequate working space;
  • Safe access for loading and unloading;
  • Suitable electricity where required;
  • Any necessary permissions for catering;
  • Compliance with local fire and safety regulations.

Where we provide a mobile pizza trailer or similar equipment, a safe, level and suitable location must be available.

8. Weather

For outdoor events, the client is responsible for providing suitable shelter if required.

If severe weather makes catering unsafe or impossible, we will work with the client to find a reasonable alternative where possible.

9. Food Safety

Once food has been served, responsibility for its safe handling passes to the client.

For food safety reasons, we cannot guarantee the safety of food kept beyond recommended serving times.

10. Allergies & Dietary Requirements

We will make every reasonable effort to accommodate allergies and dietary requirements that are communicated in advance.

However:

  • Our kitchen handles common allergens including gluten, dairy, eggs, nuts and other allergens.
  • We cannot guarantee an allergen-free environment.
  • The client is responsible for informing guests of this.

11. Equipment

Any equipment hired or provided by us remains our property.

The client accepts responsibility for any loss or damage caused by guests, contractors or venue staff during the hire period.

Replacement or repair costs may be charged.

12. Damage

The client is responsible for damage caused by guests to our equipment, ovens, serving stations or other property, excluding normal wear and tear.

13. Access & Delays

If access to the venue is delayed through no fault of our own, or if the agreed service start time is delayed, additional staffing or waiting charges may apply.

Up to 3 hours of food service is included in the quote - anything over this will be charged at 100 CHF hourly rate for any overtime multiplied by the number of staff.

Travel is included in the quotation for anywhere with 40km radius of Küssnacht am Rigi - beyond 50km distance travel will charged at 1 CHF per kilometer 

Where certain products are no longer available due to seasonal availability then substitute ingredients with equivalent quality of the seasonal availability will be made.

All prices quoted include VAT 

14. Force Majeure

We shall not be liable for failure to perform our obligations due to events beyond our reasonable control, including but not limited to:

  • Severe weather
  • Fire
  • Flood
  • Government restrictions
  • Pandemic
  • Industrial action
  • Power failures
  • Road closures
  • Accidents
  • Illness affecting key personnel

Where possible, we will make reasonable efforts to rearrange the booking or provide an alternative solution.

15. Limitation of Liability

Our total liability shall not exceed the total value of the booking.

We shall not be liable for indirect or consequential losses including loss of profits, business interruption or reputational damage.

Nothing in these Terms excludes liability where exclusion is prohibited by law.

16. Photography

Unless the client objects in writing before the event, we may take photographs of food, equipment and event setup for promotional purposes.

We will make reasonable efforts not to identify guests without permission.

17. Governing Law

These Terms & Conditions are governed by the laws of Switzerland.

Any disputes shall be subject to the jurisdiction of the competent Swiss courts.

18. Contact

Pizzaiolo Damiano

Operated by Piper Chef GmbH

Email: sales@pizzaiolodamiano.com

Telephone: +41 79 609 7370

Website: www.pizzaiolodamiano.com

By accepting our quotation or paying the booking deposit, you confirm that you have read and accepted these Terms & Conditions.